Between the 27th and 29th of September, we had the recertification audit for Timisoara and Novi Sad regarding the Quality Management standard (ISO 9001).

ISO 9001 is an internationally recognized quality management standard developed by the International Organization for Standardization (ISO). When a company achieves ISO 9001 certification, it means that the company has established and maintains an effective quality management system (QMS) based on the ISO 9001 standard’s requirements.

Here’s what ISO 9001 certification signifies for a company:

– ISO 9001 certification demonstrates a company’s commitment to delivering high-quality products or services to its customers. It signifies that the company has consistently defined quality objectives and processes to meet customer
requirements. To obtain certification, a company must establish and document efficient processes. This often leads to improved internal efficiency and effectiveness as processes are streamlined and optimized.

– ISO 9001 emphasizes customer satisfaction. Certified companies focus on understanding customer needs and meeting customer expectations, which can enhance customer satisfaction and loyalty.

– ISO 9001 encourages companies to identify and mitigate risks that could affect the quality of their products or services. This proactive approach to risk management can prevent issues before they escalate.

– ISO 9001 promotes a culture of continuous improvement. Certified companies regularly assess their processes, identify areas for improvement, and implement corrective actions. This ongoing improvement cycle improves products, services, and customer satisfaction.

In summary, ISO 9001 certification signifies that a company is dedicated to delivering quality, managing risks, satisfying customers, complying with regulations, and continuously improving its processes. It is a mark of excellence that can positively impact a company’s operations and reputation.

Our company’s audit was carried out through interviews and documented evidence for each statement made. The auditor provided positive feedback about the company’s certification process. More importantly, we gained valuable insights and advice.

We extend our gratitude to all those who contributed and invite everyone to share their suggestions for process improvement with us at iso@netex.ro. Your input will help us enhance the quality of the services we provide.