In February 2019, some of our colleagues from the Skunk Works department attended the CCW event in Berlin. They have learned more about how the digitalization is changing the industry of call centers. Also, they took part in a unique experience inside the Live Call Center, where they were able to test how AI, cognitive computing, and other new technologies can improve the customer dialog field. This trade show gathered 270 exhibiting companies and more than 8000 visitors. Thank you, dear colleagues, for bringing in some insights from the technology of the future!