Netex is proud to announce that we’ve started to pivot from a service provider company to a software SaaS provider.

What is a software SaaS provider, most of you would ask? Software as a service (SaaS) is a software distribution model in which a cloud provider hosts applications and makes them available to end users over the internet.

Do you remember this definition: “Mondo is an omnichannel platform for customer support that integrates multiple channels into one interface.”? (Mondo Manual)

Our programmers have worked on developing Mondo for the past two years, and we can say that the development is complete. Our Customer Care agents interact with several customers simultaneously via Webchat, Facebook, WhatsApp, Voice, and emails.
Mondo can be customized fast for any Netex customer by adding the client, business, channels/queues and agents (Netex agents or customers). Standard texts and messages can be implemented for fast interaction, and a ticketing system for a fast track of problematic cases can be added. Even a state-of-the-art IVR can be personalized based on customer specifications to help when the agents are unavailable. Oh, and guess what? We can do all of the above in many languages!

Every customer can monitor its agents in Mondo (listen to calls, read chat or email interactions) and generate all types of reports. The amazing news is that everything mentioned above functions in a single application that can be accessed from any browser with a username and password.

Given the above, we are ready to take Mondo into the world and attract more customers. Between 13-16.11.2023 – Netex will be at the Web Summit in Lisbon, Portugal. What is Web Summit? “A company from Dublin, Ireland, that holds events worldwide: Web Summit in Lisbon, Web Summit Rio in Rio de Janeiro, Web Summit Qatar in Doha, Collision in Toronto, and RISE in Hong Kong.” It is said to be “the world’s premier tech conference”. On 22nd February 2024 – We will be at E-commerce Berlin – https://ecommerceberlin.com

Between 26.02-and 29.02.2024 – We will be at CCW 2024 – The 25th International Conference & Trade Show for Innovative Customer Dialogue – The CCW Conference & Trade Show brings together ground-breaking technology, prominent thought leaders and experienced practitioners for you – live in Berlin and digitally online worldwide. Seize this great opportunity to meet the who’s who of the industry at the CCW Conference & Trade Show, discuss new trends and revisit old solutions from a new perspective. Check here for more info: www.ccw.eu

Good luck to the ones attending the fairs; we look forward to the feedback you will receive on Mondo!